Shipping policy
Policy Updated: November 12th, 2026
Shipping Policy
At The Body Shop, we believe great beauty deserves great care. We work with trusted shipping partners to deliver your favourite products safely and efficiently across Canada.
Shipping Rates & Delivery
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FREE Ground Shipping: Available on orders with a subtotal over $65, after discounts and before taxes.
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Standard Shipping: $9.95 for orders that do not qualify for free shipping.
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Territories: A flat shipping rate of $19.95 applies.
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Shipping Restrictions: Free shipping excludes Canadian territories and regions outside the contiguous Canadian provinces.
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P.O. Boxes: We currently do not deliver to P.O. Box addresses.
Estimated Delivery Times
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Greater Toronto Area (GTA): Orders received before 1:00 PM Eastern Time are generally shipped the next business day, with delivery estimated within 1–2 business days after shipment.
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All Other Canadian Regions: Estimated delivery within 3–6 business days.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier operations, holidays, high order volumes or promotional events.
Deliveries to Apartments, Condominiums & Multi-Unit Buildings
For customers living in apartments, condominiums, or other multi-unit buildings, packages may be delivered to a designated building receiving area rather than directly to your individual unit door.
Depending on the shipping carrier's delivery procedures, building access and property management policies, deliveries may be made to:
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A designated mailroom or package receiving area.
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A concierge, security desk or building management office.
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A secure parcel locker or designated package storage area.
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Your individual unit door, where permitted and accessible.
Delivery directly to your apartment or condominium unit door is not guaranteed.
Shipping carriers must follow applicable delivery procedures and building access requirements. Some buildings restrict couriers from accessing residential floors or require deliveries to be left with authorized building personnel.
Customers living in multi-unit buildings are encouraged to familiarize themselves with their building's package delivery procedures and ensure that their shipping address includes the correct unit number and any necessary delivery information.
Once a package has been marked as delivered, please check your building's designated receiving areas, parcel lockers, concierge or management office before reporting it as missing.
If your package cannot be located, please contact building management and the shipping carrier to investigate. If theft is suspected, customers may also report the matter to local police.
